Frequently Asked Questions

Click a question to see the answer.

How does the Spark Activity Tracker work?

The Spark Activity Tracker uses a 3-axis accelerometer to measure your patterns of motion. This allows the tracker to determine your total steps, activity time and speed, which is then used to calculate distance and calories burned.

Your Spark will wirelessly and automatically sync your data to your computer when you are within a range of 50 feet from your USB wireless SyncPoint (and your computer is on). If there are walls and floors between you and your computer, it will usually shorten that range.

Once your data has synced, you can view your progress, run reports and set goals online or on your mobile device.

Why should I purchase a Spark Activity Tracker?

We'll give you 5 good reasons!
  1. The Spark Motivates You to Get Active: Every time you look at your Spark throughout the day, it will remind you to move more and reach your daily goals
  2. The Spark Seamlessly Integrates with SparkPeople: This tracker was designed to fully integrate with your SparkPeople experience. Track all your fitness data right alongside all the other cool features that SparkPeople has to offer: a robust food tracker, fun challenges to keep you motivated, a vibrant support community, thousands of articles and videos—and so much more.
  3. The Spark Is Waterproof and Goof Proof: Set up is simple, even if you aren't technologically savvy. Plus, the Spark can handle a trip through the washing machine or dip in the pool. The Spark is waterproof up to 100 feet (3 ATM) when properly closed.
  4. The Spark Is FUN! Win virtual trophies, set challenges with your friends, and by simply using your Spark, you are automatically entered into our monthly challenges to win real prizes!
  5. The Spark Offers a Lot for the Price: The Spark is one of the most inexpensive trackers on the market today, but you get a lot for that money considering everything at SparkPeople.com is free, that the battery life lasts a long time (plus you get an extra one!), that you won't ruin your device in the washing machine, that you're eligible for real prizes each month, and that it has just about all the same key features as other devices on the market.

What activities does the Spark track?

The Spark will track the following activities and automatically sync them to your online Fitness Tracker:
  • Walking
  • Running
  • Elliptical
  • Indoor Biking
  • All-Day Activities like running up the stairs, walking through the grocery store and playing tag with your kids
Since the Spark can determine the different types of activities you are doing, it will display your time, distance, and calories burned based on your personal profile.

How does the Spark sync with my computer?

Your Spark will wirelessly and automatically sync your data to your computer when you are within a range of 50 feet from your USB wireless SyncPoint (and your computer is on with the SparkPeopleConnect application running). If there are walls and floors between you and your computer, it will usually shorten that range.

Is the Spark compatible with my computer?

The Spark is compatible with PC and Mac computers, but does require the following:

PC Requirements:
  • 1 GHz processor, 1 GB memory
  • 50 MB free disk space
  • Operating Systems: Windows XP, Vista, Windows 7, Windows 8
Mac Requirements:
  • Intel processor, 1 GB memory
  • 50 MB free disk space
  • Operating Systems: Mac OSX 10.6-10.8
A computer is required to sync your data. Syncing via a tablet or mobile device is not supported.

How does the Spark sync with my SparkPeople account?

It's as easy as 1-2-3!
  1. Create or log into your free SparkPeople.com account
  2. Plug the provided USB wireless SyncPoint into your computer (leave it plugged in for quick connections)
  3. Your results will automatically be synced to your SparkPeople account when you are within a range of 50 feet from your USB wireless SyncPoint (and your computer is on).
    You will then be able to view your data on your personalized online Spark Dashboard, your SparkPeople Fitness Tracker or through the SparkPeople App.

Where do I wear my Spark?

The Spark can be worn on your belt, pocket, bra or shoe.

For all-day tracking, wear on your belt, pocket, bra or top of your shoe. It's best to wear towards the side of your body.
For workout tracking, wear the Spark flat on top of your shoe.
Wherever you choose to wear your Spark, make sure that it is snug and secure (not loose or moving around) for the most accurate tracking.

Can I get the Spark wet?

Did you accidently run your Spark through the wash or drop it in the pool? No worries! The Spark is waterproof up to 100 feet (3 ATM) when properly closed. It's able to handle your toughest, muddiest, sweatiest workouts or a trip through the washing machine!

To ensure the Spark is water tight, user must ensure that the front and back pieces are properly locked after changing the battery, which only needs to be replaced every 6-12 months.

Can I view my data on my mobile phone?

After wirelessly syncing to your computer, you can keep tabs on your progress throughout the day with our free iPhone and Android apps.

How long does the battery last?

The battery will last 6-12 months on average, depending on usage. Your Spark will arrive with a battery installed, as well as an extra one.

What styles are available?

The Spark is available in two styles: Both styles also available on Amazon.com and Amazon.ca

Both styles are the same size and weight:
  • Size: 1.2" W x 1.33" L x 0.50" H (about the size of a quarter)
  • Weight: 0.4 oz. (less than a standard house key)

Are there any membership fees for the Spark?

There are no membership or subscription fees to use the Spark after your initial purchase of the device. The Spark is a one-time purchase and the data it records will automatically sync with your SparkPeople account (after setup). All the resources on SparkPeople.com are still free.

Where can I purchase the Spark?

The Spark is available through our secure online store as well as Amazon.com and Amazon.ca.

Currently, we only ship to USA and Canada. Click here if you are in another country.

What is SparkPeople.com?

SparkPeople.com is America's largest online weight-loss and fitness community. We offer free weight loss, nutrition, and fitness tracking tools as well as a positive community of people who are committed to reaching their goals and supporting one another along the way. We would love to help you reach your goals! Join for FREE now ›

What if I still have questions?

If you have more questions you can visit our Technical Help Pages or email thesparksupport@sparkpeople.com
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